Under normal circumstances, it is of little use if there is no order to rush, but be sure to ask. Guests interested in your products and company will contact you automatically, regardless of the length of time. If you follow up with customers who are not interested at all, you will not cooperate. At best, you will make a good impression. I follow up half of the time at will and easily, but I have a bottom in my heart whether I am alone or not.
Generally speaking, we should pay attention to follow-up and not push customers, which will not cause pressure on customers.
First confirm whether the sample has been received. If received, whether there are any questions, etc. Basically, let the customer approve the product before talking about the next step. If the customer is not satisfied, you can send some pictures of products that sell well in the customer market for reference.
After sending the sample, you should send an e-mail to the customer and tell him the approximate arrival time. If there is no news for a week after the expected time, you can send another e-mail to ask him about the samples. If there is no reply, then basically can only give up. Because basically it can be concluded that the customer is not willing to cooperate for the time being.
Actual combat experience 1. In order to do business, first of all, one must understand, and it is best to master one’s own products. This is especially important for newcomers. If the products are unfamiliar, they must be passive when interacting with customers.
I usually wait for the guest’s reply after sending the sample. Some guests will reply to the message of receiving your samples after receiving them. If they do not reply within the next few days, I will ask: How do you feel our sample? Then wait for the news. In fact, in case of such a thing, there is no definite theory. The customer talks about it himself, and it is necessary to make specific analysis according to specific problems.
When I came to the company, I gave myself a dead task. I was familiar with the products within one month, and asked for a thorough understanding of the main products, and then extended it on this basis. Of course, it is impossible for me to say that I have a very thorough understanding. After all, a month is too short. At least the problems along the road should be known.
Maybe everyone will say that work is just that time and where it comes from. There is no time to find time. Especially for those of us who do business, we must not spare time and care too much about these in the first few months. Maybe the boss didn’t let you work overtime. In order to have better development in the future, use the available time.
Now that the network is developed, we can ask netizens or peers in time for questions we won’t have. It won’t be long before you can learn and use it.
2. Once you have knowledge, the next is the method. There are many platforms for e-commerce. We cannot simply rely on one website to do business, that is, to spread the net widely. However, it is important to have a focus and not to let your hard work go to waste. Good trading platforms include Alimic Global, professional websites from all walks of life, and foreign websites. You can use any search engine to search. Of course, dogs and Baidu are still commonly used. There are also many ways to search. These often appear in various trade forums. It’s okay for everyone to come and learn.
3. There will be many inquiries after the trade platform is found and relevant supply and demand information is released with emphasis. These inquiries are useful as well as useless. In order to save time and improve efficiency, it is necessary to respond selectively.
Reply is not everything, many customers have sent you inquiries, but he may not be able to see your reply, even if he sees it, he may not be so impressed. Even if you have the impression that your price and so on are not necessarily appropriate. So this is only the first step in the long march.
After replying to customers, they should follow up continuously and provide customers with relevant information according to the market situation. Not every e-mail may offer him a quotation, but he can also talk about the current situation or topics of interest.
I have Australian clients and we started out as friends. I know that he needs our products, and the quantity can also be used. At first, I gave him a specific explanation, and then he gave us a price and so on. If there are any price changes at regular intervals, please email him. Other times we are talking about other things. For example, he likes Beijing roast duck. When I went to Beijing, I went to Tiananmen Square to see the famous roast duck restaurant and wrote an email to tell him. . Besides, he knew that I like learning English and my environment is not very good. He said he would bring me some information when he comes next time. In this way, we became friends without masks but with many common languages.
He once told me that he would come to China in August. I used my off-duty time to go to several high-class hotels in this city and arranged many photos for him to send to, so that he could choose his own hotel. It is not difficult to do these things, but to the customers, they are very touched by this.
Later, a few days later, the price of the product was reduced, which was exactly his target price. I wrote an email. He will be back in five minutes, he wants a cabinet of products, and then he will talk about the matters needing attention, shipping marks, letter of credit confirmation, shipping date, etc. He opened the letter of credit three days later.
Talking about this customer is almost by mail. He called me twice, when he first met me, on the day when the letter of credit was opened, and I didn’t call him once.
Of course, the customer is not necessarily just me as a supplier. How can I make my mail stand out in his mailbox? I have put a lot of effort into the title. I am very proud of this, because I used to like writing articles and it is not very difficult to make a headline. Be sure to try your best to impress your customers with your name. In this way, he doesn’t want the goods now in time, and he might think of you as soon as he wants them someday.
There is also the need not to break off corn like a blind black man, breaking off one by one. Since you made the first list, you should have this idea. Steady progress! First stabilize the customers you have on hand, and then invest your energy to develop new customers.
It is necessary to continuously follow up with customers, continuously analyze and summarize the mails exchanged by customers. Don’t just be happy after each transaction. Be sure to analyze carefully. Where is it not good enough or not enough?
Customers will always be God.
How to Follow up after Offer to Customers (2) Follow up customer’s English mail examples after foreign trade quotation In my usual business dealings, I found that many customers asked for the price of a certain product of the company, and I gave the quotation in time, but after the quotation, there was no response from the customers and no orders. Under such circumstances, as a salesperson, how should we deal with it? What kind of e-mail should be written to the customer for further follow-up? Should e-mail be sent within a few days after the quotation is issued? In response to these problems, I propose the following three solutions. If any netizen has a better solution, please take it out for everyone’s reference.
Reply A: Direct letter urging.
Dear Hugo Chu,
Wish everything well with you and your esteemed company !
We are in receipt of your letter dated Aug 10 , and as requested was expressed you
3 catalogues for our goods . We hope they will reach you in due
course and will help you in making your selection .
Wish we will promote Business as well as friendship!
Best wishes !
Reply b: write an email first to find out the situation. In my opinion, first write an e-mail to find out the situation, and then simply ask, for example:
HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU?
Ask again when to open L/C or remit the deposit. …..
If the customer does not reply, then you should (it is necessary) call and ask about the situation. Is it a price problem or a temporary change? The customer is a middleman, still waiting for the confirmation of the final customer? Or other issues? Then take some measures according to the situation to see if this order can be redeemed._
Good morning! Hope you have got a wonderful weekend!
For several days no news from you, my friend. Now I am writing for reminding you
about our offer for item of **** dated ** ** ** according to your relative inquiry.
Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.
Looking forward to your prompt response,
Thanks and best regards,
Reply C: If there is still no reply, you can write another letter in one or two months.
Now I am writing for keeping in touch with you for further Business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.
By the way, how about your order (or Business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
Thanks and best regards,
Original Artical，Author：China Trade Agent，if repost，please give references ：https://offers-bg.com/how-to-ask-customers-views/