Don’t let the collection of money become the biggest crisis in foreign trade
Which foreign trade salesman does not want his customers to be the embodiment of “truth, goodness and beauty”? It is better not to demand payment, but to take the initiative to pay and save a worry.
It is really necessary to demand payment. If it can be made, it is also a good thing. If it cannot be made, the boss will bombard you one after another and the customers will fall into a crisis of trust. ……
Thought of here, back a cold, even spit out the hot weather mood all have no. ……..
01, customers are all rush to run Spitting belongs to spitting, however, what should be said still needs to be said.
The customer delays the payment, is really quite troublesome, who also does not want to encounter, but also must according to the concrete situation concrete analysis. First of all, you can communicate with the customer to see how the specific situation really is. First, you should be courteous and then you should fight. At the beginning, you should try your best to solve the problem through negotiation. For example, if the customer does have any difficulties, both parties can discuss them. But if you hurry up immediately, “when will the payment be made?” Why hasn’t there been any news yet? ” Push seven or eight times a day, and you will never give up until you get a result. Maybe it was nothing originally, but who is willing to continue to cooperate with you in this way?
For example, the friend I met before, the boss urged me repeatedly, and the students pushed the customers away …:
Hello, Mr. Yi Bing, I have a question for you.
The thing is, I have a South African customer. The goods have been completed. Three weeks after our payment reminder, the customer arranged to send a water bill before coming to the exhibition, but the bill did not arrive for a week. The boss suspected that the customer was playing tricks and urged me six times a day to urge the customer.
I asked the customer what was going on and the customer also contacted the bank. However, due to jet lag and small weekend problems, the bank’s reply will not be available until Monday. The customer will return to China on Monday, but also said that he will go to the bank to find out the situation and arrange payment again if he fails. However, the boss was unwilling and said a lot of threatening words, such as disclosing customer information to the customs, saying that he was a liar and would not let the customer leave without investigating the reasons.
As a salesman, I certainly don’t want to lose customers and speak well of them. I believe the customer very much. After all, the deposit is in hand and the goods are in hand. It is not customized. There is nothing to worry about. Finally, the customer left.
I will inform the customer when the account is received the next day. The customer replied, “tell your boss that I am not a liar!” I am very tired to see this sentence, I understand the mood of the customers, and no one wants to be treated as a liar. But what can I do? The boss forced me over there, I … Alas!
I thought I would never meet again, but I didn’t know this kind of thing stuck to me like dog skin ointment. The customer expired, but there was no water bill. He asked the customer and said that he had asked the agent to arrange it. It was only a matter of time. However, as long as it is not received for one day, the boss will not stop urging it. He will not receive it today, tomorrow, tomorrow, and the day after tomorrow. Push in the morning, push at noon, push in the afternoon, push at night, push ……….. before going to bed I really want to “crazy”! There is really no way out.
Ice big you said, meet such a thing how to deal with? Because of this, I have already lost two high-quality clients this year. Is there only one way for me to resign?
02, push to the end, never contact Look, this is to push the customers away.
International remittance, due to the route, is normal from 3 days to 15 days. Sometimes there is a public holiday or something, and it may be delayed for a few days. I don’t see any effect and no meaning in such a rush except to rush the guests to death and to rush the future business. In doing foreign trade, we still have to hold our horses. Like this friend’s boss, we must learn a lesson. Every company has a process, and the payment will be arranged between departments. For example, I need to make payment. After I apply to the superior for approval, the system will be transferred to the finance department. After the leader of the finance department approves, I will arrange specific colleagues to be responsible for making the payment.
Since there are a lot of money to be arranged, it is only natural to start queuing, so it takes time. Not that I said, I will arrange the payment immediately, snap it, and pay it immediately. It’s not that simple. You don’t sell fruit, five dollars, immediately pay you, is not so simple. To tell you frankly, if it were me, a supplier like this, I would definitely pull black and never contact again. At the same time, all my friends in the purchasing circle will be told not to embarrass themselves if they meet this supplier and walk around, then they will be full of anger.
03, solve the problem is the core Frankly speaking, although “angel customers” are very difficult to meet, I believe most of the customers you meet are still good. They will not intentionally default on the payment and the cooperation is quite pleasant. However, there are always a small number of customers who procrastinate and procrastinate endlessly. If there are real difficulties, you can negotiate and see how to solve them, but repeatedly making excuses to deliberately default on the payment of the goods is not enough. At this time, the reminder mail is very important. The tone is too heavy for fear of offending customers, which will affect future cooperation. The tone is too light, and I’m afraid it doesn’t make any difference. Here I give a template, if you have no idea, you can refer to:
What happened for the payment? ? ? You should arrange the wire transfer 14 days ago!
We really think that you are an honest guy,and we treasure our business relationship with personal friendship.
Please realize our position and balance the payment AS QUICKLY AS POISSIBLELY.
Take this e-mail, for example, one or three sentences are all tough tone, while the second sentence is a little more tactful, soft and firm, playing emotional cards, which is not so stiff. Of course, e-mails like this are more suitable for situations where the customer’s payment is not so serious, but if the customer has to make a payment every time, he or she will deliberately refuse to make the payment after making the payment, and the writing style used should be changed accordingly. In short, we must be flexible. Communication and problem solving are the core and key of e-mail. In the current foreign trade situation, where the supply far exceeds the demand, only the most advanced majors can excel their counterparts in the competition and have so many opportunities.
Original Artical，Author：China Trade Agent，if repost，please give references ：https://offers-bg.com/dont-let-the-collection-of-money/